What This Policy Covers
When you visit our website, place an order, or get in touch with us, you share certain information with us. This policy explains what we collect, how we use it, and what rights you have over your own data. We keep it straightforward — no legal jargon, no hidden clauses.
Information We Collect
When you place an order:
We collect your name, shipping address, billing address, email address, phone number, and payment details. For custom print orders, we also collect any artwork, logos, or design files you upload.
When you browse our website:
We automatically collect basic technical data including your IP address, browser type, device type, pages visited, and time spent on the site. This is standard across most e-commerce websites and helps us improve your experience.
When you contact us:
Any information you include in emails, quote requests, or contact forms is stored so we can respond to your inquiry and keep a record of our communication.
When you subscribe to our newsletter:
We collect your email address and use it solely to send you updates, promotions, and product news from Cheap Custom Balloons.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and tracking information
- Respond to your questions and support requests
- Improve our website, products, and services
- Send promotional emails if you’ve opted in (you can unsubscribe anytime)
- Comply with legal and financial record-keeping requirements
We do not sell, rent, or trade your personal information to any third party for marketing purposes. Ever.
Who We Share Your Information With
We only share your data with trusted third parties who help us operate our business:
- Payment processors — to securely handle your transactions
- Shipping carriers — to deliver your orders
- Email service providers — to send transactional and marketing emails
- Website analytics tools — to understand how visitors use our site
All third parties we work with are required to handle your data responsibly and are not permitted to use it for their own purposes.
Cookies
Our website uses cookies — small text files stored on your device — to remember your preferences, keep items in your cart, and analyze site traffic. You can disable cookies through your browser settings at any time, though some features of the website may not function as expected if you do.
Data Retention
We keep your order and account information for as long as necessary to fulfill orders, resolve disputes, and comply with applicable legal obligations. If you’d like your data deleted, contact us directly and we’ll process your request promptly.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to any inaccurate data
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Ask us to stop processing your data in certain circumstances
To exercise any of these rights, email us at cheapcustomballoons@gmail.com
Children’s Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has submitted information to us, please contact us and we will remove it immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, the revised version will be posted on this page with an updated effective date. We encourage you to review this page periodically.